Estate and Complex Installations
Professional build, installation and management of residential complex and estate fibre solutions.
Getting fibre into your residential complex or estate can be a challenge. There is a lot background admin, often multiple contractors to deal with, and frequently poor communication between the various suppliers and your body corporate, or home owners association.
Initio takes the frustration out of residential complex and estate fibre builds and installation. We assign a dedicated contact point for your complex who will answer all questions or handle any issue which may arise. We work closely with you and your body corporate or home owners association, to ensure that:
Every resident fully understands and knows what to expect during each phase of the build and installation process, and has clear timelines for each stage of the process
Your complex’s site plan is correctly surveyed, completed and approved by your body corporate or home owners association prior to the build phase
Every resident receives ongoing support from our support team with the backing of technically proficient experts
An internal marketing strategy is discussed and approved by the trustees so that each resident receives regular updates on the build process and available fibre internet access package options
Residents have access to our web-based proprietary programme Initio Relationship and Information System (IRIS), which allows for convenient scheduling of access to residents’ homes so our installation teams can install the fibre termination points and routers for those customers who have signed up for a package
Our technicians respond timeously to any line faults post-build